Loading...
Sign Up
Product Catalogue · 50+ products across 10 categories

Enterprise Resource Planning

Entire ERP workflow from Sales, Trading, Purchase to Manufacturing, Quality & Costing.

Gate Entry point management
Ledgers Accounts & finance ledgers
Purchase Branch purchase documentation
GRN Received goods mapping
Inventory Stocks, warehouses, barcodes
Invoicing Domestic & export invoicing
Dispatch Packaging & dispatch planning
Reports MIS automation & dashboards
POS Point of Sale solution
AssureBooks Standalone bookkeeping for SMEs
Vorkflo Custom on-prem ERP

Customer Relationship Management

Last-mile relationship management, sales automation & marketing.

CRM Sales team relationship mgmt
Contract Centralized contract mgmt
Marketing Outbound marketing planning
Survey Feedback, Q&A, votes
Service Desk Customer support & ticketing

Sourcing Automation

Source-to-pay, reverse auctions & logistics quotes.

Easeprocure Reverse auction & P2P tool
LogBids Logistics quotation mgmt
Fleet Fleet management lifecycle

Reports & Analytics

Real-time, auto-generated reports & forecasts.

Reports Bird's-eye business view
Forecast Sales & pricing forecasts
Basiswork BI Custom reporting & consolidation

Human Resource Management

Workforce, payroll, recruitment, performance & learning.

HR Robust HRMS suite
Self Service Team self-service portal
Recruitment Hiring & prospect management
Attendance Enterprise attendance tracking
Training LMS with training calendars
Payroll Compliant payroll structuring
Performance Appraisal & increment mgmt

Projects & Process

Project, process & subscription management on the go.

Projects Robust project management
Innovation Lab & experiment management
Subscriptions Automated subscription management
IT Support IT service desk

Manufacturing & Quality

Production, costing, scheduling & quality control.

Intermediate Goods Planning & scheduling
Production Production supply management
Costing Recipe, MRP & execution
Planning Shopfloor & scheduling
Maintenance Equipment & asset management
Production Scheduling Streamlined scheduling
Quality Control RM & FG quality checks

Collaboration & Productivity

Internal portals, communication & knowledge sharing.

Collaboration Captive business social network
Calendar Integrated calendar mgmt
Notes Reminder & notification tool
Toqqr Integrated communication channel

Document Management

Cloud-based virtual drive with delegated user rights.

Rackdocs Central document repository

Business Lifecycles

End-to-end lifecycle management across business functions.

Accounting End-to-end accounting solution
ERP Integrated ERP lifecycle
Sourcing Better negotiation tools
Procure to Pay Comprehensive P2P management
Materials Robust material management
Manufacturing Manufacturing automation
Order To Cash End-to-end O2C management
Sales Lead-to-customer conversion
People Comprehensive people mgmt
Can't find what you need? We build custom solutions too. Explore All Products
Basiswork Service Desk

A powerful Support Desk & Ticketing Tool for your business.

Log Issues, Queries & their resolutions for the service teams of your business.

Basiswork Customer Relationship Management System
HELPDESK · 12 Open · 3 Critical
Ticket #8821 Active
Server Issue
Priority High
Status Verified
Region Mumbai-1
Today's Flow Live
45
Resolved
12
Open
System Sync Synced
IT Support
Online · Avg 4m
SLA Timer
01:24 left · L1

Be on top of customer service, every step of the way. Empower your service Agents.

A tool designed with simplicity to promote streamlined support and pave way for delighted customer support in your service lifecycle. Manage multi-function issues on a simplified ticketing tool and resolve queries on the basis of severity & priority.

A Robust Ticketing Solution for businesses of all sizes to ascertain delightful service delivery and streamline the Issue Resolution lifecycle. Maintain a centralised knowledge base and provide personalised support to your beneficiaries.

See it in action
Basiswork Service Desk
Workflow

From Challenge to Resolution

Basiswork CRM connects the dots between your business problems and our solutions.

Issue Mapping

Issue Mapping

Tag Issues and highlight it to respective teams. These are used Internally for Service teams and Externally for Customers.

Ticket Generation

Ticket Generation

Generate Multi functional tickets and bring it to the attention of respective Users & Departments in the organization.

Classification

Classification

Classify issues on the basis of their severity. Map issue as Critical, Urgent, High, Medium and Low priority to streamline delivery.

Status Control

Status Control

Contol WIP statuses and classify them as Pending, WIP, Resolved, Escalated and Re-opened with loop-in functionalities.

Our Features

Ticketing & Support Features

Issue Mapping
Tag Issues and highlight it to respective teams. These are used Internally for Service teams and Externally for Customers.
Ticket Generation
Generate Multi functional tickets and bring it to the attention of respective Users & Departments in the organization.
Classification
Classify issues on the basis of their severity. Map issue as Critical, Urgent, High, Medium and Low priority to streamline delivery.
Status Control
Contol WIP statuses and classify them as Pending, WIP, Resolved, Escalated and Re-opened with loop-in functionalities.
Knowledge Base
Maintain a central, templated resource library and access in search format on the basis of keywords and parsing.
Escalation
Follow a hierarchical and Issue based Dynamic escalation matrix to enable your service teams to create a fallback infrastructure.
Taskboard
A dynamic, drag and drop interface to simplify multiple status management and update functionalities for ready reference.
Collaboration
Collaborate with multiple stakeholders on pertinent issues and validate resolution frameworks when in doubt or unsure.
Turnaround Time
Map, on the basis of the ticket types, the turnaround times and the escalations on a central business interface.
Agentwise Resolution
Map the individual performance of agents and teams and recognise star performers and champion solution providers.
Notifications
Integrate with your email & collaboration platforms to share updates and timely notifications on the issue resolution lifecycle.
Reports & Analytics
Generate powerful, Metric-based Reports and view ready data and visual, permission based dashboards.
Why Basiswork Service Desk

A simple & Powerful Service Management & Ticketing tool for your business.

A tool for Agent Empowerment, Ticket resolution & repeat query deflection for businesses to champion their customer support lifecycle drastically!

Easy to Use

Plug and Play, Customisable & Intuitive.

Scalable & Readily Integratable

Synchronise with other apps or evolve your business with other Basiswork tools.

Integrations & Workflows

The System can be customised End-to-End and take your workflows into account.

Multidevice Compatible

Utilise all applications on the Basiswork Suite on-the-go and on multiple authenticated devices.

Where work happens

Work from the office.Work from home.Work from anywhere.

Simple, smart software to run your business better — wherever your people happen to be.

See it in action