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Basiswork IT Support

A powerful IT Ticket and Digital Asset Management tool!

A centralized digital asset and IT service management tool for your business! Keep a track of your IT assets, IT policies and Service Planning on the go!

Basiswork IT Support System
HELPDESK · 12 Open · 3 Critical
Ticket #8821 Active
Server Issue
Priority High
Status Verified
Region Mumbai-1
Today's Flow Live
45
Resolved
12
Open
System Sync Synced
IT Support
Online · Avg 4m
SLA Timer
01:24 left · L1

Improve your IT service, drastically!

Resolving IT queries telephonically is sighted to be an easy solution for small businesses. As the organization scales and the quantum of issues increase, a lot of expected tasks are lost in translation.

The IT desk has been designed simplistically with the vision to enable businesses to not only manage issues in hand but to play an effective role in facilitating the digital transformation thereby facilitating inevitable growth for your organization.

Basiswork IT Support
Workflow

From Challenge to Resolution

Basiswork CRM connects the dots between your business problems and our solutions.

IT Ticketing tool

IT Ticketing tool

Bridge the gap between asset users and the IT department.

Priority-wise Issue Tracking

Priority-wise Issue Tracking

Treat tasks of different urgencies on the go.

Digital Asset Inventory

Digital Asset Inventory

Maintain a centralized asset inventory for your business.

Requisition Management

Requisition Management

Centralize IT asset requisition management lifecycle.

Our Features

IT Support Features

IT Ticketing tool
A tool to bridge the gap between the asset users and the IT department of your business to manage centrally the asset related queries.
Priority-wise Issue Tracking
Treat tasks of different urgencies on the go. Manage effective Turn-around-Times for all IT issues.
Digital Asset Inventory
Maintain a centralized, branch-wise asset inventory for your business and assign asset owners through mapping users to tagged assets.
Requisition management
Centralize your IT asset requisition management lifecycle and effectively integrate with RFQ based tools.
IT Policy Management
Manage versions of your IT policy and communicate seamlessly with your enterprise users through robust, simple and secure policy management tools.
Knowledge Base
Create a powerful knowledge base for reference of internal stakeholders for ticket deflection and make way for a self-sufficient and digitally enabled business.
Why Basiswork IT Support

Champion your IT Service Management & simplify deliverables.

An Easy-to-Use tool helping businesses manage its IT assets, IT policies and Service Planning on the go!

Easy to Use

Plug and Play, Customisable & Intuitive.

Scalable & Readily Integratable

Synchronise with other apps or evolve your business with other Basiswork tools.

Integrations & Workflows

The System can be customised End-to-End and take your workflows into account.

Multidevice Compatible

Utilise all applications on the Basiswork Suite on-the-go and on multiple authenticated devices.

Where work happens

Work from the office.Work from home.Work from anywhere.

Simple, smart software to run your business better — wherever your people happen to be.